We undertake to supply you with the goods described in these web pages by any date you might reasonably request. All payment must be authorised and complete before we will dispatch your goods. If you have an urgent order it is always advisable to discuss your requirement by email. Where products are available for immediate shipment, we will do our best to despatch within 1 working day and always within 2 working days. We always aim to deliver from immediately available stock. In the unlikely event that the item is out of stock, we will contact you straight away with an estimated delivery date and offer you the option to cancel the order.
Customers outside the European Union - please note that we are not responsible for delays caused by Customs clearance or duties/import taxes levied in your country.
For international orders we use Tracked Priority Airmail. Tracked Priority Airmail will be sent by BGPOST (requires a signature on delivery). All Tracked Priority Airmail items are tracked until they leave Bulgaria and sometimes in the destination country. All of these services will be delivered by your country's national postal service (e.g. USPS in USA, Deutsche Post in Germany, Australia Post in Australia etc.). If a signature is required and no-one is available to sign for the package or if there is no safe place to leave it then the package will be retained by your local postal delivery office to await re-delivery or collection.
Estimated delivery times for international orders allow up to 7-10 business days for your order to arrive. For customers outside of the EU, please be aware that it is your responsibility to pay any import taxes/customs duties. If you have any questions regarding international delivery, please contact us for assistance.
In cases when your package is heavier than 2 kg/4.4 lbs we will use the parcel to deliver your products. The rules concerning Tracked Priority Airmail apply to items sent by parcel.
We also offer:
1. EMS Bulpost courier service for international orders to all countries outside the European Union, which offers express delivery guaranteed to arrive by a certain time - 2 to 5 days.
2. SPEEDY DPD ECONOMY courier service for orders to the European Union member countries and Switzerland.
|Zone 1||Zone 2 *||Zone 2||Zone 3||Zone 4||Zone 5|
|up to 0.5 kg.||10.90||13.86||13.82||18.65||27.79||69.16|
|up to 5 kg.||15.75||17.87||14.89||20.80||29.40||69.16|
|up to 10 kg.||17.32||17.87||17.04||22.42||32.08||69.16|
|up to 31.5 kg.||18.52||20.31||19.19||24.56||34.24||69.16|
|Destination||Romania||Germany||Austria, Hungary||Belguim, United Kingdom, Danmark, Italy, Luxemburg, Polland, Slovakia, Slovenia, France, Holland, Czeck Republik||Estonia, Ireland, Spain, Lithuania, Latvia, Portugal, Finland, Sweden||Switzerland|
We require your telephone number to pass to EMS Bulpost or SPEEDY - please ensure that this is completed at checkout.
Deliveries within EUROPE VAT Registered countries:
<td >2 kg - 4 kg
|France||Austria, Germany, Belgium, Denmark, Spain, Finland, Greece, Ireland||Italy, Luxembourg, Netherlands, Portugal, UK, Sweden||Bulgaria, Cyprus,Estonia, Hungary, Latvia, Lituany, Malta, Poland||Romania, Slovakia, Slovenia Czeck Republic|
|0.1 kg - 1 kg||6.50 €||9 €||13.50 €|
|1 kg - 1.5 kg||7,50 €|
|1.5 kg - 2 kg||8 €|
Deliveries within EUROPE VAT Registered countries : From 2 to 5 days, according to country.
We aim to despatch within 1 working day and always within 2 working days for all purchases. Baroness.co will always notify you if there should be a problem with item availability or if there are unforseen delays in despatch.
If you have an urgent order it is always advisable to discuss your requirement by email.
For customers outside the European Union - please note that we are not responsible for delays caused by Customs clearance or duties/import taxes levied in your country.
If your delivery has been delayed (5 days for Parcel and 7 days for Tracked Priority Airmail ) please contact us and we will assist with tracking the package.
For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance - this can take up to 2 weeks. We always recommend you use a secure delivery address.
Please contact us if you have any questions regarding exchange rates.